Communication and Support Are Key for Retaining Productive Employees

 

An interview with, Himanshu Bhatia, the CEO of Rose International and the winner of the US Government’s Small Business Administration Award for special advocacy, highlights the importance of investing in the organization’s infrastructure as well as its human capital.  Bhatia employees the philosophy of open communication and giving her management team control over their work.  Trusting their judgment is crucial to her retention policy, which in turn, has helped her to expand her business from a start-up to a global operation.

 

Source: Robert Franklin (20 October 2003).  Nimbleness, Flexibility, and Persistence.  Businessweek Online.  Retrieved from: http://www.businessweek.com/smallbiz/content/oct2003/sb20031020_1989.htm